Returns & Refunds
Thank you for shopping at Rozzcart.
We are here to ensure 100% customer satisfaction. So we have developed an exceptional returns and refunds policy to ensure a hassle-free customer experience :)
There is no need for you to return the problematic products. We will simply replace the product at no extra cost (if we still have stock) or refund you, whichever way you prefer. See below REPLACEMENTS & REFUNDS.
If you bought the wrong item by mistake, or if you bought the item that you wanted but regret later and do not want it anymore, please send us an email at firstname.lastname@example.org as soon as possible to request for a refund, the process is as follows:
- Once we have received your email, we will inform you the address that you are going to return the product to once you have received it, as we work with many different third-party warehouses which are in different locations.
- You must send us the requesting email for refund and start the return delivery process (i.e. ship the item) within 30 days of delivery of the item, otherwise you will not be eligible for a refund. If 30 days have gone by since the item has been delivered, you will not be eligible for a refund.
- In order for the product to be eligible for return, it must be in its original condition, intact, unopened and unused. If the item is not in its original condition, intact, unopened and unused, you will not be eligible for a refund.
- You will have to pay for the shipping fee, tariffs and any other fees involved in returning the product back to us.
- Once we receive the product and validated that the product is in its original condition, intact, unopened and unused, we will send you email confirmation and refund you.
- We advise that you use insured shipping or shipping methods with tracking number when returning the item back to us. You must provide us all the information regarding the shipping of your item via email and keep us updated with any changes.
- We refund you for what you paid for the items.
REPLACEMENTS & REFUNDS
You can receive replacements or refunds within 30 days after the product has been delivered. If 30 days have gone by since the product has been delivered, or if you have given us incorrect shipping details, you will not be eligible for a refund or replacement. Also refer to our Shipping Policy for details. Simply send us clear photos or videos with packaging as proof to show the reason why you are not happy with the product by email. Reasons for problematic products are listed below. There is no need for you to return the product that is problematic. Once we have verified that the reason is valid, then you can choose whether to get replacements at no extra cost (if we still have stock) or refunds without returning the product back to us. Refunds are full purchase amount, unless otherwise stated*.
We will send you replacements or refunds in the following circumstances:
- The product is defective or damaged. If you choose to get refunded in this case, we will give you partial or total refund depending on the extent of the damage. In case of partial damage, only the option of partial refund is available and it is not eligible for replacement.
- Missing items from a package that has multiple items in the original order. If you choose to get refunded in this case, we will give you partial refund equal to the value of the missing items. For example, if you ordered 5 of the same items that are shipped in one package with one tracking number, but you only receive 3 items, we will refund you for the other 2 missing items.
- The product does not match the description in our store.
- The product does not fit your size according to the size chart in product description.
- The product is lost in transit as shown from the tracking number.
If the product is not delivered within 45 days from the day that you make payment, we will refund you after you send us the refund request email.
We continuously monitor each transaction in the background. Any high-risk transactions will be canceled and refunded.
If we realize that the product has been patented already by another entity in your local country, we will refund you the full purchase amount immediately without shipping out the product.
In case of buy X items get Y items free: For example, buy 2 get 1 free, you only added 2 items (instead of 3) to cart and it has been already shipped out, then we will send you the extra free item manually if we pick it up. Then we will email you to inquire what variant (such as color) you would like for the free item, unless otherwise stated in the product page. If you do not respond to the email within 24 hours, we will choose the same variant as your order, if there is only 1 variant chosen for the items. If you chose multiple different variants, we will send you a random variant. No refunds will be issued if the product selling price has dropped by the time that we send you the free item. Likewise, we will not charge you extra if the product selling price has increased by the time that we send you the free item. If any of the product arrives damaged, we will refund you the percentage of total purchase amount: For example, in case of buy 2 get 1 free whereby you receive 3 products in total, 1 product arrives totally damaged, we will refund 33% of total purchase value or send you a replacement depending on your preference. So 1 product will be valued at 33% of total purchase value in such case, and partial refund for partial damage for 1 product will be calculated based on this 33% value. No replacement will be eligible for partial damage.
You will receive the refunds in your original payment method. You should receive refunds within 7 working days.
We currently do not offer exchanges, but we do offer replacements and refunds as mentioned above which provides much better customer experience.
Sale and discounted items can be replaced or refunded just like regular priced items.
Customer Support is available 24/7 with our live chat and email at email@example.com.
If you have any questions about our returns and refunds policy, please contact us.
Under most circumstances, the delivered status from tracking information indicates that the carrier has delivered the package successfully to you. If the you didn't receive it, please contact us. However, we are not responsible for any lost or stolen packages that are confirmed to be delivered according to our tracking system. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate.